Mon-Totebag PRO FAQ

Orders

You can place an order directly online in the product pages of our website. All you have to do is add your personalization file(s) in PNG, JPG or PDF format by clicking on the "Add file" button. You have the possibility to add a comment if you have specific instructions to give us regarding the size of the print, its placement or even your order reception time.

Be careful,  your file must not exceed 2 MB. If you wish to send us a file larger than 2 MB or in another format (.AI, .PSD, .EPS, .SVG, etc.), send by email to contact@mon-totebag.com.

No, there is no minimum order, you can order a tote bag, bag or accessory individually. Don't hesitate to order a sample before a future larger order !

To know how long you will receive your order, you must add the production time and the delivery time.

The production time may change depending of our stock and the quantities ordered. If the products are in stock :
- Up to 19 pieces : 24h to 48h
- From 20 to 100 pieces : 72h
- More than 100 pieces : 3 to 7 days
If we don't have the product in stock, an additional delay of approximately 72h will be required. We will notify you by email if this is the case.

The delivery time depends on the transport mode you have chosen : Followed letter, Colissimo, Chronopost, Mondial Relay. The delay varies between 24h and 7 days.

Visit our delivery page for more informations.

Yes, our prices are decreasing from 6 identical pieces ordered. We are transparent about the prices applied, which is why you have access to our detailed price lists in each product page of the website.

For orders from 20 pieces, our team will automatically send you a proof to validate before launching production. Watch your emails carefully within 24 hours after confirming your order.

Contact-us, explaining your problem. Our technical team will solve it ASAP.

If your order does not suit you or there is an error, contact-us or call our Customer Service at 07.64.25.65.73. We will see together where the problem comes from and what we can do to solve it.

Prints

Our technique is digital printing. It's just a big inkjet printer that works like your desktop printer. The printer sprays microdrops of pigmented ink on the textile using a specific print head.

Digital printing has many advantages. This technique makes it possible to print individually, without technical costs and without any color limit. The ink is sprayed directly into the textile, so there is no extra thickness to the touch for an incredible result !

All orders are processed, printed and shipped with love in our workshop in Lyon = 100% Made in France.

This is possible on natural color products (except the tea towel, which has a tie on the back). This is also possible on light colored products but unfortunately it won't be possible on black and navy textiles.

There is no limit of colors in printing. You can therefore print photos, images, drawings, gradients, etc. And the number of colors doesn't impact the price.

It isn't recommended to machine wash tote bags, bags and accessories. Opt for a cold hand wash instead ! Also avoid clothes dryer and iron.

Of course not ! We are on an average hold of 30 washes if the washes are well done cold.

By default (without instructions from you), we will print your file in the largest possible size in the print area, while keeping its proportions. If you want a particular print size, remember to let us know in the comment box before adding to cart.

Unfortunately, we cannot print all-over in digital printing. The maximum printing areas are indicated in each product page of our website.

It's very simple, just let us know in the comment box before adding to cart. We will strictly follow your sizing and placement instructions. And if we have the slightest doubt, we will send you a proof.

Quite simply because printing on a dark-colored product takes much longer than on a light-colored product.

> Printing on a clear product requires only 2 steps : Printing / Drying.

> Printing on a dark product requires 5 steps : Pre-treatment / Drying / Printing of a white undercoat / Color Printing / Drying.

You now understand the price difference between the two ! And please note that we don't print white on natural colored products. It will be the natural color of the product instead.

Files

You can provide us with your file in PNG, JPG or PDF format, in the best possible quality. For prints on a product of a color other than natural, you will need to provide us with a PNG file with a transparent background so that the background does not print.

The quality of the print depends on the quality of your file. We recommend providing us with a file of a minimum size corresponding to the printing area (25 x 30 cm for a tote bag for example), in 300 ppp. To help you, we provide a PDF template in the "Attachments" tab of each product page.

All files are manually checked before printing. If the quality of your file is not suitable, our team will contact you to find a solution.

If you place your order online, you will not be able to upload a file larger than 2MB. If your file is larger than 2MB and you don't know how to reduce the weight, contact-us.

No, be careful ! We refuse orders with files that are not free of rights. No brand logos, images or "scratched" photos.Contact-us if you have any doubt.

If you want to order a natural color product, the white background will be automatically removed when printing.

If you wish to order a product in a color other than natural, the file must be in PNG with a transparent background so that the white background does not print.

If you have no knowledge of graphic design, we invite you to use software such as Word or Powerpoint, then export your file in PDF.